I think I know what customer service is, but I’m not 100% sure. Is it just helping people that come into the store with stuff, or is there more to it?
In a nutshell, yes, that is what customer service does. This can range from helping customers apply a coupon in-store, to finding items that might not be immediately in stock, to answering phone calls, to helping disabled customers bring their items out to their vehicle. There is a lot to the customer service role, and it plays a very important part in helping a company connect on a deeper level with customers. It requires employees to be polite, outgoing, and very friendly, even when a customer might not be the most pleasant person at the time.
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